Official support is only available to licensed users. If your game crashes, loses your statistics, or fails to load on a new version of Windows, the technical support team cannot assist you without a valid purchase history. Benefits of an Official Mahjong Suite License

Unlock high-resolution tile sets, backgrounds, and themes.

If you need to re-download an older version you purchased, you can use the Download Previous Version support page. Troubleshooting Common Issues

: If you need to re-download the specific version you bought, you can fill out the Previous Version Form to receive both the download link and your activation code. Common Activation Issues Trial Version Message

The activation system is case-sensitive. The name you enter in the registration box must match the billing name on your receipt exactly. If your receipt says "John Doe," entering "john doe" or just "John" may cause the activation to fail. 2. Version Mismatch

MahJong Suite features a lot of options, including: