When you turn the printer back on, the error message should be gone, and the printer should operate normally. If the error reappears immediately, the reset may not have been successful. Try repeating the process carefully.
The software cannot detect the printer. Check your USB cable connection and verify the printer is properly booted into Service Mode. Printer not in Service Mode
The application window will open, displaying tabs like Main , Platen , Test Print , and Auto . If all options are greyed out, your printer is not properly connected or is not in Service Mode. Step 3: How to Reset the Waste Ink Counter
Run downloaded files inside Windows Sandbox or a virtual machine first to check for malicious payloads. Canon Service Tool 5610 Download
The green power light should flash for a moment and then stay permanently solid. If the light stays solid green, your printer is successfully in Service Mode. Your computer may also pop up a notification saying it found new hardware ("Device driver software was not successfully installed" is normal here).
Since this tool is not available on Canon's official website, you must download it from third-party sources. Exercise extreme caution when doing so. Here are some sources currently offering the download:
If the manufacturing year is between 2014 and 2018, ST5610 is likely your match. When you turn the printer back on, the
Version 5610 is highly sought after because it expanded compatibility to many modern MegaTank (G-Series) models. It generally supports:
While keeping the Power button held down, release the Stop button. Now, press the Stop button 5 times (or 6 times for certain newer G-series and TS-series models). The indicator light will alternate between green/blue and orange with each press. Release Power: Release the Power button.
The V5610 version is highly versatile, supporting a vast array of models, including: The software cannot detect the printer
Its primary purpose is to reset the waste ink absorber counter. Every Canon printer has a sponge-like pad that collects excess ink during the cleaning process. When this pad is nearly full, a counter triggers a "Service Call Error" (e.g., 5B00, 5B01, 1700) and stops the printer until the counter is reset . The V5610 tool specifically addresses these errors and allows the printer to function again .
Resets the Main and Platen waste ink pad counters back to 0%.
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This article provides a comprehensive guide on the Canon Service Tool 5610, how to download it, and how to use it properly. What is Canon Service Tool V5610?